Refund policy
Please note this policy only applies to items which have been placed online
Returns
We are sure you'll be more than satisfied with your purchase but if, for any reason you would like to return your purchase, you can do so. You may return your purchase within 14 days of receiving it. Made to order and bespoke items are not eligible for a refund. Returned items must be unused and in the same condition that you received it, in the original packaging. Items which have been assembled or partly assembled will not be able to be returned. We can arrange collection of your return for a pre-agreed fee of usually around £100 for bulkier items, depending on size/weight.
Please check over your purchase as soon as it has arrived.” or better: “Please check your purchase as soon as it arrives. On the rare occasion that your item has been damaged in transit please let us know within 24hrs of receiving it so we can get it replaced quickly.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@amcfurniture.co.uk.
Clearance items
Unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@amcfurniture.co.uk and send your item to: AMC Furniture, 17 Wrigley Head, Failsworth, Manchester, M35 9BS, United Kingdom.
Shipping
To return your product, you should email info@amcfurniture.co.uk to organise a collection date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Garden Furniture Warranty
Should you have a problem where you wish to make a warranty claim, you can drop us an email or speak to us on the phone. AMC reserves the right to request photos accurately detailing the issue. Proof of purchase is also required for AMC Furniture to honour any warranty claims.
Where a warranty claim has been made then AMC will replace/repair the piece which has been damaged. If the product is no longer available and we cannot provide the replacement then a credit note of the original sale value will be issued.
Guarantees may be void if the problem is deemed to be due to wear and tear or misuse.
AMC accepts no responsibility for items damaged in adverse weather such as windy weather.
Structure
All Garden Furniture Sets come with a 1 year warranty on cushions and moving parts. The rattan weave is fully weather and uv resistant which means it can be left outside at all times and the colour of the weave will not fade.
All sets made with a galvanised steel frame come with a 12 month warranty on the frame. The frames are made from galvanized steel which is welded together and coated with a protective layer afterwards. Although the frame itself won’t rust, the welding, screws, staples and bolts may rust when left for long periods in damp conditions.
The rust from these pieces may produce discoloured water which could drip onto the surface below your set. In the unlikely event of this happening AMC will not cover any damage caused by this.
All sets made with an aluminium frame come with a 1 year warranty on the structure of the frame.
All Rattan Sets are hand-woven which means no two pieces will be identical, this will have no impact on the durability of the set.
Glass Tables:
The glass on top of the tables is not covered by the guarantee, if there is any fault or damage with the glass then it must be reported within the first 24 hours of delivery.
The rattan underneath the glass may sag in hot conditions, this is normal and will return once it’s cooled down.
A ‘Magnifying Effect’ may occur when direct sunlight shines through glass objects such as drinking glasses and bottles onto a glass top table. This can have an effect on the rattan underneath due to the heat from magnifying and may cause it to melt. This particular instance is not covered by the guarantee. To prevent this we would recommend being extra careful with glass objects when the sun is shining directly on your table or using a parasol/gazebo to create shade.
The glass wind protector which comes with fire pit sets is not to be used in direct sunlight as this can also cause the 'Magnifying Effect' and damage the rattan underneath.
The rubber suckers which keep the glass table top secure are not covered within the guarantee, they will naturally fade and change colour over time due to exposure to sunlight.
Cushions
Cushions on all garden furniture sets come with a 12 month guarantee. The cushions are showerproof but we would always advise to store them in a dry place when not in use. Even when the set is covered with a rain cover, the cushions must be stored in a dry place. Failure to adhere to the above will result in the guarantee on the cushions being voided.
Rain Covers
All garden furniture Rain Covers come with a 12 month warranty. If the seams of the covers were to rip then this would be covered in the warranty. If the covers are ripped through force or sharp objects then this would not be covered. Covers may fade when exposed to direct sunlight, this is not covered by the warranty.
Made to order items Beds and sofas:
Full refunds will only be honoured if cancelled within 48hrs of purchase. For cancellations after 48hrs of purchase you will only receive a 70% value of goods credit note. Please ensure your item is the correct size, style, colour etc upon purchase as any amendments cannot be made after the 48hr period. All lead times are an estimate.
Complaints Procedure
At Flash Sales UK Limited/AMC Furniture, we are committed to providing excellent service to our valued customers. However, if you find yourself dissatisfied with any aspect of our products or services, we encourage you to utilise our formal complaints procedure.
How to Lodge a Complaint:
Email:
You can submit your complaint via email by sending a detailed description of the issue to info@amcfurniture.co.uk
Postal Mail:
Complaints Department
Amc Furniture
17 Wrigley Head
Failsworth
Manchester
M35 9BS
What to Include in Your Complaint:
Your Full Name
Contact Information (email address, phone number, and postal address)
Order Number (this can be found on the top of your invoice)
A Clear and Detailed Description of the Complaint
Any Supporting Documentation or Evidence
What Happens Next:
Upon receiving your complaint, our customer service team will promptly acknowledge the receipt and initiate an investigation. We aim to respond to all complaints within 2-7 working days. Please note, this can be longer during sale periods and peak seasons.
Our response will outline the findings of the investigation and detail any proposed resolutions or actions to address the issue. If further information is required during the investigation, we may reach out to you for additional details.
Feedback and Continuous Improvement:
We welcome feedback from customers regarding our services. This feedback will be used to continuously improve our practices and better meet the needs of all customers.
